Atlas Analytics

Use analytics to understand how people interact with your Atlases and where to focus improvements. Voice Atlas captures every conversation so you can spot trends, share insights, and iterate quickly.

🔒 Respect privacy

Conversation exports can include user phrasing. Share the data only with teammates who need it and follow your organization’s retention policy.

Key Reports

• Atlas Metrics heatmap: Daily interaction counts across the year so you can see usage patterns at a glance.
• Interaction Spikes chart: Highlights the days with unusual activity to help you investigate changes in demand.
• Yearly Conversation Timeline: Lists every conversation with timestamps, message counts, and full request/response details.

📊 Build your own dashboards

Use the JSON export to feed BI tools, then join it with CRM metadata to see how support topics or product launches influence conversation volume.

Download Raw Data

Select Download raw data from the Atlas Metrics screen to export a JSON file that captures every conversation a user and Voice Atlas exchanged during a session. Each record lists the total message count, a unique conversation UUID, the user’s questions, and the generated answers, all with precise timestamps. Review this data to spot topics that need richer Atlas coverage and to understand which areas your users care about most. Use this when you need to share insights outside the platform or run custom analysis.

Improve Your Atlas

Pair these analytics with the Improving My Atlas tips to close gaps and boost answer quality. When you are ready to test changes, jump into the Atlas Playground.

Looking for screenshots and detailed callouts? Continue to Understanding Atlas Analytics.