Manage Content Items

Populate your Atlas with the questions and answers that users will see.

Add FAQ Items

1. Sign in to the Voice Atlas web app and open your Atlas.
2. Select the Plus (+) icon and choose FAQs.
3. Provide the title, one or more optional questions, and the full content response.
4. Click Save to add the FAQ to your Atlas.

🎯 Matching tips

Voice Atlas checks the optional questions against the user’s phrasing. If it finds a strong match, it uses the item’s content to build the answer before looking for additional context.

Edit or remove FAQ items

1. Open the FAQ from your Atlas content list.
2. Select the pencil icon to update the title, questions, or content—or choose the trash icon to remove it.
3. Click Save (or confirm the removal) to apply the change.

Upload File Items

1. In your Atlas, select the Plus (+) icon and choose Upload file(s).
2. Drag and drop or browse for the files you want to include.
3. Add an optional description to help teammates understand the upload.
4. Click Save to process the file.

Replace or delete uploaded files

1. Open the uploaded file item from the content list.
2. Use Replace file to upload a new version, or choose the trash icon to remove it entirely.
3. Save your change.

Paste Text Items

1. Select the Plus (+) icon and choose Paste text.
2. Enter a name for the item and paste the long-form content you want to store.
3. Click Save to add it to the Atlas.

Edit or remove pasted text items

1. Open the item from the content list and update the title or text.
2. Save your edits, or delete the item using the trash icon if it is no longer needed.

Website Items

1. Select the Plus (+) icon and choose Website.
2. Enter the URL you want Voice Atlas to reference and provide an optional description.
3. Click Save to add the source.

Update or remove website items

1. Open the website item to adjust the URL or description.
2. Save any updates, or delete the item via the trash icon when you no longer need it.

Best Practices for AI Answers

• Keep responses authoritative: Write answers in complete sentences and cite the source or owner when relevant so users know the information is trustworthy.
• Capture intent variants: Add the top alternative phrasings in the optional question fields and link to supporting documents via Upload or Website items when extra context is required.
• Avoid sensitive data: Don’t store credentials, personal information, or unpublished financial data in Atlas content. Use role-based sharing and API keys to control access instead.
• Set review cadences: Tag items with owners and revisit them on a regular schedule—out-of-date content is the biggest driver of low-quality AI responses.